Terms of service
1. General Provisions
Version of the GTC: 10 September 2026
1.1.
These General Terms and Conditions (“GTC”) apply to orders, sales and deliveries of products (“Products”) offered and sold through this online shop (“Online Shop”) via the website kahayastudio.com.
1.2.
The contract language is German. This English translation is provided for convenience only. In the event of any discrepancies or inconsistencies, the German version shall prevail.
2. Scope
2.1.
These GTC apply where the buyer is a consumer within the meaning of Section 1 of the Austrian Consumer Protection Act (KSchG) (“Customer”).
3. Amendments to the GTC
3.1.
The Provider reserves the right to amend these GTC. The GTC applicable at the time the purchase is concluded shall apply to the sale of Products.
4. Customer Account
4.1.
To order Products, the Customer may create a customer account in the Online Shop. Creating a customer account requires the Customer to provide certain information.
Orders may also be placed without a customer account.
5. Order, Order Confirmation, Shipping Confirmation
5.1.
The ordering process consists of the following steps:
- Selection of the desired goods
- Adding the goods to the shopping cart
- Entering personal information
- Selecting the payment method and delivery method
- Reviewing and, where necessary, correcting the order
- Binding submission of the order by clicking “Order with obligation to pay”
5.2.
The Products and prices displayed in the Online Shop constitute an invitation to the Customer to submit a binding offer to purchase the Products from the Provider (“Order”). By clicking the button labelled “Order with obligation to pay”, or another equivalent wording, the Customer submits a binding Order to the Provider. Images and drawings of the goods are deemed approximate representations unless expressly stated as fixed specifications for the respective Product. The Customer accepts minor and objectively justified deviations.
5.3.
The Provider will promptly send confirmation to the email address provided by the Customer that the Order has been received by the Provider (“Order Confirmation”). This Order Confirmation does not constitute acceptance of the Customer’s Order but merely confirms receipt of the Order by the Provider.
5.4.
Acceptance takes place at different times and in different forms depending on the payment method selected:
- by sending an order acceptance confirmation by email, whereby the time at which the order acceptance confirmation is received by the Customer is decisive;
- by dispatching the ordered goods to the Customer, whereby a shipping confirmation sent to the Customer shall be deemed an order acceptance confirmation. If no separate shipping confirmation is sent to the Customer, receipt of the goods by the Customer shall be decisive;
- by sending a payment request.
5.5.
The Customer must ensure that all information provided in connection with an Order, in particular the information required for shipping, is accurate, correct and up to date. The Customer must notify the Provider of any changes to this information without undue delay.
5.6.
Following conclusion of the contract, the Provider will send the Customer an electronic invoice. The Customer agrees to receive an electronic invoice.
6. Payment Terms
6.1.
All prices stated are in euros and include VAT but exclude shipping costs unless otherwise specified. Shipping costs will be displayed to the Customer before the Order is submitted.
6.2.
Payment in the Online Shop may be made using the following payment methods: credit card, Klarna, Apple Pay, PayPal, Google Pay and EPS.
6.3.
Shipping costs depend on the respective Order and will be stated by the Provider before the Order is placed and in the Order Confirmation.
7. Delivery
7.1.
The Customer may choose from the shipping methods specified by the Provider in the Online Shop.
7.2.
Delivery dates stated by the Provider are based on information provided by the commissioned shipping service provider. Unless a different delivery date is specified for the respective Products, delivery of the Products to the Customer shall take no longer than 30 days from conclusion of the contract.
7.3.
If failure to meet the delivery date is attributable to force majeure, industrial disputes or other events beyond the Provider’s control, the delivery date shall be extended appropriately for the duration of the impediment. The Provider will inform the Customer as soon as possible of the beginning and end of such circumstances; however, failure to provide such notification shall not give rise to any claims by the Customer.
7.4.
If the Customer is in default of accepting the Products, the warranty period for the Provider’s performance shall begin to run.
8. Retention of Title
8.1.
The Provider retains ownership of the Products until the Customer has paid the purchase price and all ancillary costs, in particular shipping costs, in full.
9. Default by the Provider
9.1.
If the Provider is in default of performance, the Customer must first request that the Provider perform within a reasonable additional period of two weeks. If the Provider does not perform within this period, the Customer may withdraw from the contract or continue to demand performance.
10. Warranty
10.1.
Revivo Escapes GmbH provides warranty coverage in accordance with the applicable statutory provisions. In the event of complaints, please contact kahaya@revivo-escapes.com.
10.2.
The Provider may require the Customer to send the defective Products to the Provider where this can reasonably be expected of the Customer, in which case the Provider shall bear the risk of shipment and the return shipping costs. The Customer is requested to report goods with obvious transport damage to the delivery service and to inform the Provider accordingly. Failure to do so shall have no effect whatsoever on the Customer’s statutory warranty claims.
11. Liability and Damages
11.1.
The Provider’s liability for damage caused by slight negligence is excluded, except in the case of personal injury and breaches of material contractual obligations. Liability is also excluded for purely financial losses, loss of profit, damage suffered by third parties, indirect damage and consequential damage resulting from defects. The limitations or exclusions of liability set out in this Section 11 shall not apply if and to the extent that the Provider has acted with gross negligence or intent.
12. General Provisions
12.1.
Unless Austrian law already applies due to this Online Shop being directed at Austria, the exclusive application of Austrian law is agreed, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
12.2.
In the case of consumers, this choice of law applies only insofar as it does not deprive the consumer of protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.
12.3.
The Customer may set off claims against claims of the Provider only if the claims are legally connected with the Provider’s claims, have been acknowledged or have been established by a court.
12.4.
The Customer is obliged to notify the Provider of any change of address. If the Customer fails to notify the Provider of a change of address, any declaration sent by the Provider to the Customer’s most recently notified address shall nevertheless be deemed received by the Customer.